Phyx Rehab – Privacy Policy

Phyx Rehab (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and disclose your personal information, and your rights in relation to that information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: including your name, email address, and phone number.

  • Demographic and health-related information: if voluntarily provided (e.g. through online forms, service bookings, or consultations).

  • Website usage data: including cookies, IP addresses, browser type, and pages visited (to improve our site experience).

  • Marketing interactions: such as email clicks, form submissions, and event sign-ups.

We collect this information when you:

  • Fill out forms on our website, social media, or advertisements (e.g. Facebook/Instagram lead forms).

  • Subscribe to our mailing list or download free resources (e.g. PDF guides).

  • Book services or make enquiries.

  • Interact with us via email, phone, or social media.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with services, information, or resources you have requested.

  • To send you marketing communications via email or SMS, including:

    • Educational content and health tips.

    • Promotional offers, events, and updates from Phyx Rehab.

    • Follow-up calls or texts regarding your enquiry.

  • To improve our website, services, and marketing campaigns.

  • To comply with legal obligations and regulatory requirements.

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Disclosure of Personal Information

We do not sell your personal information.
We may disclose your information to:

  • Service providers that support our business (e.g. email platforms, CRM systems, website hosts).

  • Regulatory or legal bodies, if required by law.

  • Our business partners and contractors where necessary to provide our services.

All third-party providers we use comply with strict privacy and data protection standards.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely through trusted platforms, including encrypted CRM and marketing systems.

5. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below. We will respond to your request within a reasonable timeframe.

6. Cookies and Analytics

Our website may use cookies and analytics tools to track usage patterns, improve functionality, and tailor content. You can disable cookies in your browser settings if you prefer.

7. Direct Marketing

By submitting your email and/or phone number through our website, social media ads, or other channels, you consent to receiving:

  • Marketing emails, newsletters, and promotions.

  • SMS messages or phone calls related to our services, offers, or follow-up enquiries.

You can opt out at any time by:

  • Clicking the unsubscribe link in emails.

  • Replying “STOP” to SMS messages.

  • Contacting us via the details below.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Phyx Rehab
Email: admin@phyxrehab.com
Phone: 0416 411 882
Website: www.phyxrehab.com

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page with the revised effective date.